Recruitment and Selection Essay

Recruitment and Selection Essay Recruitment and Selection is not only a basic but as well a crucial activity of Human Resource Management and it also is the main approach to recommend talents into companies and organizations. Under the context of increased global competition, high- level individuals are the crucial factor for the survival and development of enterprises and organizations. So as an eligible manager, how to decide on which approach towards recruitment and selection is most appropriate for their organization gets important increasingly. This assignment will argue about the necessary principles which recruitment and selection process should have and what key points should be focused on by HR managers. Furthermore, several suggestions and measures could be provided to the HR manager in order to decide on which approach is most appropriate for their organizations. Context of recruitment and selection Recruitment and selection process is concerned with identifying, attracting and choosing suitable person to meet organisations human resource requirements. (Anderson, 2001), it also can be explained like Watson said: Recruitment and selection are conceived as the processes by which organizations solicit, contract and interest potential appointees, and then establish whether it would be appropriate to appoint any of them (Watson, 1994) From those explanations, it is not difficult to conclude that hiring the right person in the right place at the right time is crucial to organizational performance. In other words, fit is the basic factor the HR manager should be concerned. Fit got more mature from traditional psychometric view to social exchange model. In traditional psychometric view of recruitment and selection, fit is assumed between personal characteristics of the individual and the technical demands of the particular job (Stephen Bach, 2005). But in the social exchange model, fit relates to the matching of expectations and needs of the individual with the values, climate and goals of the organization (Stephen Bach, 2005). Recruitment and selection are the two different stages in HR management theoretically. Recruitment searching for and obtaining potential job candidates in sufficient numbers and quality so that the organization can select the most appropriate people to fill its job needs (Dowling and Schuler, 1990). And selection is the next stage in employment cycle. It is the process to predict which candidates is qualifiedand good to the development of to the organization. So after understanding the context and identifications of recruitment and selection, to make sense about the processes of recruitment and selection is the first stage for the HR managers decision-making. The Process of Recruitment and Selection Recruitment Process In the recruitment process, job analysis is the first stage within the organizations. It is very important to gather data about the whole situation of organization positions nature and structure. The principle to check whether the structure is eligibility is the fit. Is the job fit this person or is that person fit the organization? How about the employee performance and records? The answers of those questions should be found out within the job analysis. This period involved data collection and materials retrial, such as employee performance appraisal and records, and so on. Job holders records is a vital factor should be concerned as well. Job holder could use interviews, structures questionnaires, diaries to record their activities and get information in order to gain validity job analysis. Considering the reports form colleagues is another approach within the job analysis. So those three aspects underlay job analysis in the first stage of recruitment in organizations. Next stage is job description, person specification. Firstly, the function of job description gives the applicants or recruitment agencies an orientation about the organizations needs. Once the applicants and recruitment agencies knew the orientation, the staff will design the employment contracts and begin to prepare the selection techniques to ensure next stages normal operation. And the other benefit of job description for the recruitment process is to provide the applicants a fairly condition without the recruiters subjective bias. The person specification is a vital criterion should be concerned within the process of selection. Specification includes several details following Rodgers seven-point plan: physical make up, attainments, general intelligence, special aptitudes, interests, disposition and circumstances. Those seven point is always be used in modern selection process, but the weakness is over rigidity, so increasingly organizations based on a set of competency as the crucial factor for person specification. This part will be explained in the following session. Attracting and managing application (recruitment) Once the job analysis phase is finished and job description and person specification are identified, the next stage is to consider how to attract people who meet the requirement and to manage application. There are two methods to be chosen: one is internal method, the other one is external method. Internal methods meaning that pay more attention to the internal talent pool within the organization when recruiting. This method provides opportunities for development and career progression increases employee engagement and retention and supports succession planning (online, 2009). This methods bring several advantages to the organization. Firstly, using this method could economize time and cost of money and labor. Because the practice of recruitment takes place within the organization, the recruits already know some context of organizations culture and the responsibility of the job so the briefing and training before starting work would be reduced or cancelled. In addition, the cost of advertisement and recruitment consultancy fees could be avoided as well, so that is why it saves time and cost. Secondly, providing opportunity to existing employees could embrave then to obtain better performance and get more motivation when doing task. So using the internal recruitment methods cou ld develop the organizations own internal talents pool and then realize the win-win situation (employee-organization), sequentially causes the long-term stable development of an organization. It also has disadvantages by using this method. It is unfair to the applicants outside. Internal recruitment is therefore less common in the public sector, where concerns about discrimination tend to be a higher priority than in the private sector (Harris 2000). In addition, recruit person without outside could make the organization become obturation and stagnancy without now ideas and innovation coming. Because new person could bring the now thought to make organizations change, and change means development. soft HRM approach pp.122 If an organization considers expanding the dimension of organization or the internal recruitment failed, the external method could be operated effectively. The external method means that recruit individuals from outside. The merit and demerit of external method is the contrary side of the merit and demerit of internal method. There are several options available for external recruitment. To attract more individuals and increase the applicants pool, external assistance, such as job centers, head-hunters, employment agencies, professional bodies, career service, always be used. There are a number of corporation uses formal personal contacts to attract individuals, such as career fairs, open days and leaflet drops. Notice board, accessible by current staff or the general public, to be used by recruitment; the advertisement, including local and national press, specialist publications, radio and TV and the Internet, published by organizations as well. As calculating by CIPD, the proportion of UK organization used advertisement in local press occupied 84%, the proportion of using specialist journals and trade press and using corporate website occupied 73% and 72% separated (CIPD, 2003). What I want to emphasize is that the Internet recruitment becoming increasingly popular in modern society. It is more convenient than the traditional recruitment. Effective recruitment is crucial to organizational success (Barber 1988). Time-consuming is the obvious advantage by using Internet to recruit individuals. All the individuals information, company introduction and job details are on the Internet together. It is convenient for the individuals and companies to collect data what meets their demand. And the online application forms or the CV are managed in an effective way in order to the operation of next stage- selection. Selection Process In the selection phase, there are three basic principles included: reliability, validity and usefulness (Stephen Bach, 2005). The reliability also takes place in testee and tester. testee reliability means that the value of selection method should be a consistency over time. In other words, if a selection methods test a person is a passionate person, than the same result should be generated over time. tester reliability means that the purpose of any selection method should have a well targeted and the principle of this well-targeted method should be reliable. The same logic as testee reliability has. The criterion-related validity is the main type of validity and usefulness. This evidence is helpful to organizations since it clearly indicates that some selections methods have higher validity than others and that it is desirable to try and validate the selection methods used systematically within a given organizational context, rather than rely on intuition or secondary data. Unfortun ately, the evidence also suggests that those methods with the highest validity are not the most popular. Rather, most organizations rely on the classic trio of short-listing, interviewing and references (Cook 2003; Millmore 2003). Two main selection methods by selection candidates, there are shortlisting and assessing applicants whether they should be offered a job. A variety of methods can be used to make selection decisions, but the first thing to note is that the interview remains the most common method, often used alone, although increasingly combined with additional methods (Shackleton and Newell 1991) The obligation of shortlisting is to selection applicants personal material by : shortlisting and assessing applicants to decide who should be offered a job. Selection decisions should be made after using a range of tools appropriate to the time and resources available. Care should be taken to use techniques which are relevant to the job and the business objectives of the organisation. All tools used should be validated and constantly reviewed to ensure their fairness and reliability Making the appointment Joining the organization Competency frameworks may be substituted for job or person specifications but these should include an indication of roles and responsibilities. See our factsheet on competence and competency frameworks for more information. Hiring orthodox References: Anderson, N. 2001: Towards a theory of socialization impact: Selection as pre-entry socialization, International Journal of Selection and Assessment, 9(1/2), 84-91. Barber, A. 1988: Recruiting Employees: Individual and Organizational Perspectives, Thousand Oaks, CA: Sage. Cook, M. 2003: Personnel Selection: Adding Value through People, 4th edn, Chichester: John Wiley. Dowling, P. and Schuler, R. (1990) International Dimensions of Human Resource Management. Boston, Mass: PWS-Kent Publishing. Harris, L. (2000) Procedural justice and perceptions of fairness in selection practice, International Journal of Selection and Assessment, 8(3), 148-58 Shackleton, V.J. and Newell, S. 1994: European management selection methods: A comparison of five countries, International Journal of Selection and Assessment, 2, 91-102 Watson, T. 1994: Recruitment and selection, in K. Sisson (ed.), Personnel Management: A Comprehensive Guide to Theory and Practice in Britain, Oxford: Basil Blackwell. http://www.c ipd.co.uk/sujects/recruitmen/general/recruiymt.htm

Anatony Exam Questions Essay

Chapter 19 Blood Specify the composition and functions of plasma. Plasma is mainly composed of water, electrolytes, and proteins, in particular, globulin and albumin. Its most important functions include the transport of carbon dioxide, oxygen, glucose, amino acids, and lipids, among others.   Describe the recycling system for aged or damaged red blood cells   Old or damaged red blood cells are recycled after certain macrophages called Kupfer cells consume them through phagocytosis. The hemoglobin portion of the red blood is broken down into heme and globin. The globin portion is reused while the heme portion is further degraded into iron, which is also reused. III. Explain the importance of blood typing and the basis for ABO and Rh incompatibilities. Blood typing basically determines the blood type of a person. Performing blood typing is important most especially during transfusion so that doctors would be able to transfuse the appropriate blood type to the patient. It is important to infuse blood with same blood type as the patient to avoid transfusion reactions. On the other hand, ABO and Rh incompatibilities happen when the blood being transfused does not have the same blood type and Rh as the patient. For example, its is ABO incompatible if blood type B is transfused to a patient with blood type A. Likewise, it is Rh incompatible if a patient who is blood type B, Rh positive, or a patient who has the D antigen in his blood, is transfused with a blood that is blood type B, Rh positive, or a patient who lacks the D antigen in his blood. Categorize the various white blood cells on the basis of their structures and functions. Generally, white blood cells are divided into two categories: the granulocytes, which are white blood cells with granules in their cytoplasm and agranulocytes, which are white blood cells without granules. Granulocytes are basically cells with phagocytic capabilities which include neutrophils, eosinophils, monocytes, and basophils. On the other hand, agranuloctyes mainly include the lymphocytes, which are cells responsible for producing antibodies to fight foreign substances and induce immunity. Chapter 22 Lymphatic System and Immunity I Identify the major components of the lymphatic system, and explain their functions The major components of the lymphatic system include, the bone marrow, which   lymph nodes, spleen, and thymus. Their main functions include the transportation of lipids to the blood, the production of lymphocytes for defense against diseases, and also drains fluid from cells and tissues. List the body’s nonspecific defenses and explain the function of each. The body’s nonspecific defenses include skin barriers and mucous membranes which block foreign substances from entering, fever, which is a defense against inflammation, and white blood cells such as basophils, neutrophils, macrophages, natural killer cells, and eosinophils, which all kill and attack foreign substances. III. Define specific resistance, and identify the forms and properties of immunity.   Specific resistance means having an immunity to a particular foreign substance or disease. This type of resistance is induced by lymphocytes, such as cytotoxic T-cells, and antibodies. However, immunity can also be acquired through vaccination against a disease.   Chapter 20 Heart Describe the location and general features of the heart. The heart is located in the middle of the thorax, underneath the left breastbone. The features of the heart include the atrium, which are two chambers on the upper part, the ventricles, which two chambers on the lower part, the septum, a muscle in the middle that separates the left and right side of the heart, and valves that regulate blood flow. Trace the flow of blood through the heart, identifying the major blood vessels, chambers, and heart valves   The oxygen-poor blood first enters the heart through two large veins, the superior and inferior vena cava, and fill the right atrium. The tricuspid valve opens and blood fills the right ventricle. After the right ventricle is full, the tricuspid valve closes to prevent the blood from flowing back to the atrium. Next, the pulmonary valve opens allowing the blood flow into the pulmonary artery and to the lungs. The pulmonary valve closes to prevent blood from reentering the right ventricle. The oxygen rich blood from the lungs then enters the pulmonary vein and fills the left atrium. The mitral valve then opens to allow the blood to fill the left ventricle. The mitral valve then closes to prevent blood from reentering the left atrium. Blood then flows through the aorta and to the rest of the body. III.   Describe the events of an action potential in cardiac muscle, and explain the importance of calcium ions to the contractile process The contraction of the heart itself is basically caused by contractions of small cells of the heart, which is triggered by electric impulse called action potential. The cardiac muscle is basically stimulated to by a voltage to contract. During these events inward flow of calcium ions is equal to the outward flow of potassium. Basically, calcium is important because when it is released from the sarcoplasmic reticulum it increases myoplasmic free calcium which it turn causes contraction Describe the vascular supply to the heart.   The vascular supply or the oxygen supply to the heart is basically carried out by one atrium and one ventricle. Explain the events of the cardiac cycle, including atrial and ventricular systole and diastole, and relate the heart sounds to specific events in the cycle. The cardiac cycle basically begins with Diastasis where in the pressure in the aorta is descreasing while the venous pressure is increasing. Once the tricuspid and mitral valves close, the first hear t sound is produced which is known as S1 or first â€Å"lub-dub.†Ã‚   Next is the atrial contraction wherein the atria transfers blood into the ventricle and increases ventricular pressure. In the ventricular isometric contraction, the aortic and pulmonary valves close, the blood volume is constant and the pressure slightly increases. Here, the second â€Å"lub-dub† sound or S2 sound is produced. Next is called rapid ejection wherein the aortic valves open and blood flows rapidly from the ventricle into the aorta. Afterwards,   The ejection or flow of blood from the ventricles decreases along with ventricular and aortic pressure. The left ventricle pressure then decreases causing the aortic and pulmonary valves to close and this is called Isometric Relaxation. Finally the blood from the aorta to the peripheral arteries continues to flow while the aortic pressure falls slowly. Chapter 21 Blood vessels and Circulation Distinguish among the types of blood vessels on the basis of their structure and function. The are basically three types of blood vessels: the arteries, veins, and capillaries. The arteries pump blood away from the heart while the veins pump blood towards the heart. On the other hand, capillaries basically connect the arteries and veins and allows exchange of oxygen and carbon dioxide.   Describe the factors that influence blood pressure and how blood pressure is regulated Blood pressure is basically the measurement pressure applied on the walls of the arteries as the heart pumps blood through the body. The factors that influence blood pressure are the amount of force and blood pumped and the size and versatility of the arteries. However, other factors that also affect blood pressure include temperature, diet, emotional and physical state, posture, and medication. III.   Identify the principal blood vessels and the functional characteristics of the special circulation to the brain, heart, and lungs. The principal blood vessels are the arteries, veins, and capillaries. The types of special circulation include coronary circulation which is the circulation of blood in the blood vessels which deliver blood to and from the heart muscle. In the brain, the arteries that carry blood to the brain are the internal carotids and vertebral arteries. On the other hand, blood is circulated to the lungs to gain oxygen before it is transported throughout the entire body. Discuss the mechanisms and various pressures involved in the movement of fluids between capillaries and interstitial spaces. The fluid here basically flows out of   a capillary near an atriole and reenters a capillary near a venule. However, the movement of the fluid at any point in the capillary wall is determined by blood pressure and osmotic pressure, which are two opposing forces. Basically the movement of tissue and blood fluids are different because of their osmotic pressure disparity.

Startling Details Regarding Term Paper Writing Service 10 Unveiled

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Solving World Hunger through Microenterprises, Policy, and...

Solving World Hunger through Microenterprises, Policy, and Community Health Workers The World Hunger Education Service (2011) describes world hunger as the want or scarcity of food or nutrients in a country. World hunger is an insidious issue that impedes progress for millions worldwide. World hunger is not only a physical need, but also has emotional and ethical implications. Living in â€Å"obesogenic† America where supermarkets display hundreds of thousands of food items and obesity affects more than 30.6% of all Americans (Nation Masters, 2011), it is unimaginable to concede that world hunger still exists. As a U. S. dietitian working with many morbidly obese patients and others with obesity-related diseases, it is unthinkable that it†¦show more content†¦Global ethics work to address the moral questions that arise from globalization. According to the University of Birmingham (n.d.) some of the most pressing of these questions arise from the â€Å"great systemat ic disparities of wealth, health, longevity, security, and freedom across the globe (para. 3). Ethicists Andre and Velasquez (1992) suggested that world hunger is a problem that violates the ethical concepts of beneficence, justice and fairness, and respect. These ethicists argue that solving world hunger should be a moral obligation. Beneficence is any act that is done for the benefit of others (Tong, 2007). As it relates to world hunger, beneficent actions suggest that the global community work to solve this problem so that all global citizens have enough to eat. Respect for life dictates that people are valued as humans with worth to the human race. Non-maleficence suggests we do no harm to others. Harming someone by withholding food, or providing foods to only certain groups of people, is unethical. The final principle of clinical ethics is justice and this demands that global benefits, risks, and costs are distributed fairly (Beauchamp and Childress (2001). Additionally, distributive justice another ethical theory suggests the value of human dignity and the common good and holds that the rich should care enough for the

Edgar Allan Poe s The Tell Tale Heart And The Fall Of The...

Edgar Allan Poe’s works contain many Gothic elements like fear, gloom, death, the supernatural, and horror, as well as several romantic characteristics, such as high emotions, nature and a focus on individuality. Through the use of these elements, Poe is able effectively enhance a reader’s emotions and produce sensations of mystery. The short stories â€Å"The Tell-Tale Heart† and â€Å"The Fall of the House of Usher† by Edgar Allan Poe contain many of these elements, and in this paper I will analyze why these are classified as Gothic stories. The first attribute that categorizes Poe’s works â€Å"The Tell-Tale Heart† and â€Å"The Fall of the House of Usher† as Gothic stories is the setting. Gothic literature typically has a setting that can be described as medieval, and this feature creates a variety of sensations for a reader. The setting of â€Å"The Tell-Tale Heart† is an old house during the wee hours of the night. 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Communication in Health and Social Care Free Essays

Communication in Health and Social Care BY chrtssy7694 Different forms of communication. In these two sections I am going to identify the four different forms of communication and later on I am going to describe them all briefly. Pl) Identify different forms of communication. We will write a custom essay sample on Communication in Health and Social Care or any similar topic only for you Order Now Verbal Communication Non-verbal communication Written communication Technological aids MI) Describe different forms of communication. Verbal communication: Verbal communication is when one make use of a spoken language to show his or her opinion or simply Just to communicate with others. Verbal ommunication has a wide range of purposes. The most obvious function is that verbal communication is the main procedure when it comes to communicate with others. Also the purpose of verbal communication is to show one needs, desires, and ideas but above all it serves in the course of teaching and learning. Apart from all the purposes mentioned above, verbal communication can be used to form better relationship and building relationships with others. Non-verbal communication: Nonverbal communication refers to the actions that one make to communicate with others apart rom the obvious ones like speaking or writing. This form of communication includes: facial expressions, body language (hand movement, head movement), eye contact, proximity, posture, appearance, signs, symbols and pictures. It can be more efficient and sometimes more than verbal communication. Body language is all the body movements that one makes to express his or her feelings. This include how one stands, the way that someone is walking or simply Just the way one moves can give signs of how we are feeling. Another type of non-verbal communication is gestures. Hand movement, facial expression, head movement and even body postures are all gestures. Signs, symbols and pictures can be used tor example by workers to indicate some sort of work in progress in the streets. Another important type of non-verbal communication is the use of sign language. This type is very useful to those who have hearing problems for example, someone deaf can use lip reading or hand signals to communicate with others. Even more there are those actions which we do them involuntary, we Just do them automatically which show how we are feeling, for xample: when someone is has a slumped posture it shows sadness. Written communication: This form of communication means a lot in todays life. Writing is more effective and formal than speech because writing is something permanent while speech is something that when it is said it can be forgotten. Even more writing can serve as a proof on something or someone or Just it can be records about a patient or some medicines. Written communication can be practiced in any business sector, for example in the health and social care area. When someone is sing written communication as his way of communication he needs to know how to include the right choice of words, write sentences in the correct Technological aids: In this present day technology is advancing a lot and we have many technologic aids that we can use to communicate with others. We have mobile phones to send text messages to someone and we can even call them. Apart from this computers help us to communication even worldwide with others or save some information. Technologic aids can help disabled person to communicate more freely without being reliant on others, or example nowadays in movies one can choose to enable subtitles so that one can understand better the movie. Another good example is the voice box which was invented by Professor Stephen Hawking which can convert small movements into speech. (Sian Lavers, Helen Lancaster, Howarth Elizabeth,Higgins Heather, 2010) From these two sections one can notice how people can interact with each other in different forms of way. One can even know if someone is really interested in what he is saying or not. Even more by examining the other person and keep eye contact one can have a good conversation. How to cite Communication in Health and Social Care, Papers Communication in Health and Social Care Free Essays BTEC Level 3 National Diploma in Health and Social Care. Unit 1: Communication in Health and Social Care. P1: Create an article for the ‘Nursing Times’ magazine. We will write a custom essay sample on Communication in Health and Social Care or any similar topic only for you Order Now Effective communication in a Hospital setting. In the health and social care setting, two types of communication take place in one-to-one and group communication. These are formal and informal communication. You may take part in a few one–to–one situations. This may be with staff and staff, staff with patients and staff with the patient family. Also as staff you may find yourself in group situation with the patient and a number of the patient’s family members. Related reading: Evaluate the Effectiveness of Agreed Methods of Communication With An Individual The usual form of language in a group conversation if formal but in formal is also used as well depending on the circumstance. There are a number of factors that influence effective communication within both one-to-one interactions and group interactions. These are formal, informal, verbal, and non-verbal skills. One-to-one Communication. In a hospital, communication takes place more frequently than informal interactions. Formal interactions will be between staff and staff, staff with patients and staff with family members. Formal interactions are very effective in one-to-ones because it is polite and medical terms are used to make it sound more professional in a serious matter. Formal communication is effective when used by staff because it is a professional way of communicating important information. Informal communications is used only in curtain circumstances not in all because it is not always polite to be informal with everyone all the time but using informal communication can lighten up the mood and make the patient feel better about the situation. Verbal and non-verbal communication is used everyday by every staff member in the hospital setting so it is vital that the staff know how to communicate correctly. Verbal communication is when you are talking to a person. You should be confident so that the person that you are speaking to is reassured that you know what you are talking about. You should also be listening to what the person says carefully because you want to make that person feel better about being in the situation they are in. Non-verbal communication covers body language, proximity, posture, hand gestures and facial expressions. You can use this effectively by using these things well in the right way. E. g. when you are talking to someone in a one-to-one you should be standing/ sitting straight and making eye contact. Jargon and slang are used in the hospital between staff and staff when communicating. Jargon is more medical terminology, so when an incident occurs then the staff can use jargon to make the staff fell more confident so they are not embarrassed. Jargon is an universal language so it can be used by everyone which is an advantage. Slang is a terminology that continues to change. It is an informal way of communicating and is used normally between staff with staff and staff with patients. Slang also covers nicknames or terms for patients they are talking about. It can be used effectively to protect the identity of the patient they are discussing over which can add humour to very stressful situations. Group Communication. Group communication can take place between staff, patients and family members. It can also take place between a group of professionals. Both formal and informal communication is used. Again, formal communication is used more often in a group conversation. Group conversations are effective because it lets more people know important information and more ideas and opinions can be shared. Informal conversation can be used to make patients feel patients feel better about the situation and can be quite humorous but if it is used in the wrong circumstance people can be offended by what is said in a jokey manner. In a group conversation verbal communication is important because it is key to make sure that each person involved knows what is being said and each person can participate. When talking in a group it is effective to speak loud and clear so that the patient and family members know what you are saying. Also, having a good posture when talking is also effective because you will then come across as positive. Non-verbal communication is just as important as verbal communication when talking in a group. Body language is effective because it lets other people know that you are positive and confident about what they do. Jargon is generally used in group communication between staff professionals because it is not a professional way to communicate to patients and family members with. It is effective when used between colleagues because it is a universal language so when staff from different countries communicate Jargon can be used to tell the other hospital what has happened. Slang is only used when staff are by their own so if staff are having a group meeting then slang is usually used. Written communication is used to communicate between staff and staff. E. g a board of notes about each patient is used to communicate in a ward without having to spent time to find each other when they could just write it down. Writing, good hand writing and reading skills are need to communicate through written communication. When written communication takes place, it needs to be clear and neat with good grammar. Signs and symbols are used everywhere in hospitals. E. g no smoking, directions etc. They are effective by communicating information to people who need it where they are. It can communicate to many people without any human communication. Also with people with different cultures and languages can all understand what the signs and symbols mean. How to cite Communication in Health and Social Care, Essay examples

Management Systems In Business Enterprises -Myassignmenthelp.Com

Question: Discuss About The Management Systems In Business Enterprises? Answer: Introduction Operations Management is the process of administrating the business processes to develop highest level of effectiveness and efficiency possible in a company. It is one of the most important processes of an organization, which assists an organization in attaining its overall objectives. It includes using the resources from materials, human resources, equipment, materials and technology. The idea of operations management is primarily emphasized on administration and management of different processes and methods, which can be managed by the business entity for enhancing its capabilities and profitability. The major concern in this process is sustaining the balance between income and expenses, so that business entity can achieve increased net profit. There are some examples of operations management, like; decision making regarding implementing plants, strategies for expanding the business and utilization of data structure for innovation systems etc. In order to manage and implement the operations, an organization may face various issues and challenges. This report includes different challenges, which impact operations management in an organization, like; quality management, changes in the customer expectations, changes in job design, globalization etc. The Australian business, which is taken into consideration here, is BHP Billiton. The company is an international organization in Anglo-Australian metals, mining and petroleum business. BHP Billiton is dual-listed public organization that is headquartered in Melbourne, Australia (BHP, 2017). This report analyzes the effect of these challenges on chosen business and its operations. Furthermore, it includes some areas of operations management, which mostly impact the success of chose n business in todays competitive business environment. The three areas, which are discussed in the below report, are supply chain design, product and service design and resource management. Impact of Challenges on Business Operations management plays a vital role in alleviating the policies and processes of organization across different business areas, like; technology, finance and planning. Operations Management is very challenging as it employs highly technical approaches and methodologies (Anderson, Anderson and Parker, 2013). There are multiple challenges, which are confronted by organization on regular basis in managing business operations and processes, like; Technology changes, globalization, changes in customer expectations, changing job designs, quality management and global manufacturing. These challenges impact the business of BHP Billiton in the future. Following are some of challenges and issues, which can be confronted by BHP Billion; Changing Technologies The scope of technology in operations management has progressed over past few years and has moved from development of products into design, improvement and management of processes and systems. Changes and advancement in technology is one of the factors, which have been considered very important for every business organization in todays business environment. Technology is a factor, which has different impacts on business activities and processes and offers both intangible and tangible advantages to an organization (Aviv, Lariviere Terwiesch, 2009). These advantages support an organization in achieving competitive advantages, increased efficiency and productivity, quality products and services and enhanced customer satisfaction by delivering quality products. Changes in technology offer both positive and negative effects to an organization. BHP Billiton may have both impacts of technology changes. Apart from positive impacts, there are some adverse effects, which impact the operations and growth of this business. First and foremost issue is integration issues, which states that it is not essential that new installed and advanced technology will match with old and existing technology systems in the organization. If BHP Billiton incorporates new technology systems in its business operations, then it may face the issue related to employee resistance because employees make efforts to resist technology changes (Aaker and Biel, 2013). In addition, the organization will have to bear the training and development costs to train the employees about advanced technology. Integration issue will lead to develop a double data entry in the processes that will show on different places in the system. Thus, integration of new technology with existing can be proven as a threat for BHP Billiton. In this context, another challenge is backup and data recovery challenges. BHP Billiton needs to manage the data of its suppliers and customers. If any file gets erased accidently because of server crash, power cut and other technological issues, then the company may face the issues related to data and material information loss. So, it is very important to have a data recovery system for the organization to overcome technology related issues (Beardwell and Thompson, 2014). Continued Globalization of markets including 1st and 2nd world entrants Globalization is the process, by which an organization expands its marketing and business operations to international or global levels. Globalization offers the markets with different international stages to handle with the issues, so that it can improve the efficiency, quality and effectiveness of products and services. This is because of the development of enhanced and modern methods. Internationalization and modernization are the major factors, which assist the business environment and markets of an organization. If BHP Billiton expands its business globally, it may face various challenges, like; the company will need to understand and comply with the laws and political regulations of international markets. For example, the organization will confront the issues related to laws and taxes of the emerging market, in which it is expanding its business operations (Brown, Bessant and Lamming, 2013). In addition, the company will face the issues due to cultural and language differences. Thus, political and legal factors are the major challenges, which affect the operations management in the organization. Changing customer expectations The significant components of customer service are endless, but expectations of customers are not. In todays business environment, customers are always desired a reliable, efficient and friendly service, but with the emergence of enhanced technology, the expectations of customers have been changed with the passage of time. Customer is the king of market, so it is necessary to consider their expectations and needs for managing the organization and its business operations (Chase, 2017). The organizations manufacture and deliver the products according to the needs and preferences of customers, which will lead to the organization in attaining its business objectives and goals. For an organization, demand and supply is totally dependent on the likes and expectations of customers. It is a significant factor that influences the growth and success of business of BHP Billiton. BHP Billiton may face the issues related to customer expectations as the expectations of customers change with the ma rket trends. The customers, who are going with the products and services BHP Billiton, have the expectation of innovative and upgraded products (Christopher Martin, 2016). If the company will be unable to fulfill the needs and expectations of customers, then there will be chances of declining its customer base and market share. It will diminish the sales and revenues of organization. Apart from this, if the expectations will be fulfilled by the company, then it will assist BHP in developing its customer base. Changing job designs Job design is a significant factor that is related to managing and organizing the tasks and responsibilities, so that it can assist the organization in accomplishing its overall objectives. This process also includes different methods and practices, which are very important for operating business operations smoothly (Christopher, 2016). Effective designing of job and duties is essential for completing the job successfully. There are several effects, which changes in job designing have on organization and its operations in the future. BHP Billiton may face various challenges due to changes in job designs. If there will be changes in the jobs and duties of employees at BHP Billiton, then they will feel demotivated and frustrated due to fluctuations in their job responsibilities. They will be less interested in performing their jobs and it will affect the processes and operations of organization. It will create issues in attaining major goals and objectives of organization. Employee retention and turnover ratio will lead to the higher expenses for the company and will be recognized as a threat for BHP Billiton (Galliers and Leidner, 2014). Furthermore, active changes in the jobs lead the employees to lower morale and frustration towards their job. It will affect the processes and operations of the company as the performance of employees will get affected by this. Thus, frequent changes in job designing will have adverse effects on BHP Billiton. Quality management Quality management is also considered as a significant factor that will carry the organization to the growth and success in competitive business environment. This factor is very important that assists the organization in offering satisfaction to potential customers. Each and every customer expects that organization offers quality products and services. If an organization will be able to attain this factor positively, then it will be profitable for the organization. It will assist the company in improving and enhancing its market share, creating brand equity and goodwill. Quality Management will assist BHP Billiton also in increasing its profitability and market share. The organization is offering metals, mining and petroleum services and it has various competitors in the Australian petroleum industry. Apart from these positive impacts, BHP Billiton will have some negative impacts, like; if BHP will not be successful to manage its quality of the products and services, then it will fac e several adverse consequences. For example, if the customers will not be satisfied with the products and services of BHP Billiton, then they will make steps to other brands like; BP Petroleum, Exxon Mobil etc. It will in turn decline the sale and market share of company (Heizer, 2016). The organization needs to consider and emphasize of the quality of its products and services. Global manufacturing Global manufacturing is the process that refers to the practices that a business organization manufactures the parts, assemblies, sub-assemblies and final products for other organizations. This process is completed by leveraging the cost, manufacturing capabilities, raw materials and effective supply chain system, which extends throughout the world. Global manufacturing can be very unfavorable for the organization in many cases. In the case of chosen business, BHP Billiton can manufacture the mining products and send them to other firms for purification and some other filtering objectives. It will be very expensive for the organization and it will increase the costs of goods sold (COGS) that will enhance the final prices of products. It will lead to decrease the demand for products and services of BHP Billiton (Hill and Hill, 2012). Eventually, it will adversely influence the market coverage and share of the company in Australian mining and petroleum industry. Impact of different areas of Operations Management Operations are the processes, which are adopted and implemented by an organization to attain its final objectives. The growth and success of an organization completely depends on management of its operations and business practices. There are various areas of operations, which are regarded very important in attaining growth and success for an organization. From all the operations, three areas are considered here to explain the impact of them on business of BHP Billiton (Hitt, Carnes and Xu, 2016). The following section of this report includes some areas of operation management in context of BHP Billiton. The chosen areas are, such as; supply chain design, resource management and goods and service design. It will explain that how these areas are impacts the growth and final success of the chosen organizations business. Supply Chain Design Supply chain management is an essential process for an organization, especially which is engaged in production and manufacturing activities. It is a process of managing products and services and comprises of storage and flow of raw material from work-in progress to final products. Supply chain process includes different areas, like; product flow, information flow, cash flow and process flow. Designing an effective supply chain system is an integral part of a business organization and it is very important for the delivery of products and growth and success of an organization. There are some advantages of supply chain design that will demonstrate the growth and success of BHP Billiton (Hoyle Rhiannon, 2017). From each and every organization, the customers have expectations that they receive right products and delivery should be done on predetermined time that will enhance the customer satisfaction level for organization. In addition, the products should be distributed to correct location in the given time period. Furthermore, after sales service is an extra specification that is needed to be considered by an organization to enhance the customer satisfaction level. These are the important factors, which will attract more and more customers and satisfy them with by adopting an effective and efficient supply chain system (Jacobs and Chase, 2013). With this, it will aid the growth of organization in todays competitive business environment. Supply chain system of an organization brings a variety of costs to decreasing level that are stated below; Purchasing costs: At BHP Billiton, supply chain design may impact the purchasing costs and bring it to decreasing level. Primarily, the retailers are dependent on the process of supply chain and fast delivery of costly products to avoid the storing expensive inventories in the stores for longer time. Along with this, making supply chain efforts can reduce the inventory costs for the organization (Johnson, Christensen and Kagermann, 2008). Moreover, manufacturers are also dependent on the delivery of raw materials to the manufacturing premises, so that they can avoid the shortage of material, because it can lead the production process to stop. There will be huge impact on the production and manufacturing process and eventually, it will affect the supply of products to customers and productivity and profitability of BHP Billiton will get affected by this. The raw materials from the suppliers are transformed to the finished goods through organizations assembling premises. These final products are transferred to transportation services and from transportation to retailers and then retailers to final consumers. However, supply chain systems of several manufacturers may have auxiliary, necessary and domestic suppliers (Kammar, 2016). Thus, effective designing of supply chain system is very important for an organization, so that it can manufacture the products and deliver them to customers on given time. Supply chain managem ent plays an important role in attracting the customers towards the organization, as they are more enticed by delivery of right product on right time. Goods and Service Design Products are the final results, which make the business organization able to generate the revenues and also support the organization in achieving goals and objectives. Goods and service design is the process of manufacturing a possible future product or service that includes its fit, form and function. Determining the best suitable method develops effective productivity and it is the best way for business operations (Khanna, 2015). Product and service design is a process of planning and organizing the human resources, organizational structure, communication process and components for enhancing the quality of products and services. For product and service design, it can be stated that it is the process of developing the products and services, which are to be sold by an organization to its customers. The products and services are the major factors, which are accountable for affecting the success and growth of the business operations of organization. Products are the supplies that are offered by a business entity after looking at the needs and expectations of their potential customers. Customer satisfaction level is totally dependent on various elements of products (Krajewski, Ritzman and Malhotra, 2013). One of the major factors of product is the designing the right products as per the needs and expectations of customers. This designing process refers to the identity of that product that develops a different image of that particular product in the marketplace. Furthermore, if BHP Billiton will focus on the development of products and services, then it will assist the organization in creating its better brand image in the mining and petroleum industry in Australia. In addition, it will help BHP Billiton in maintaining and achieving competitive advantage over its competitors. There are some specific factors of product and service design that assists the organization in increasing its profitability and possibility to get success. These factors for BHP Billiton are stated below; Increase in Market share The product and service design assists the business organization in enticing and affecting the customers. The product demand shows the market size of the business firm. As the company experiences increase in demand of products and services, the market share and coverage of that company will be higher over its competitors in the industry. BHP Billiton should engage in designing and developing the products according to the needs and preferences of customers, so that it can satisfy their demand (Li, 2007). It will enhance the demand for its mining and petroleum products and ultimately it will enhance the market share of BHP Billiton organization in Australian metals, mining and petroleum sector. An increased market share of the company shows its profitability and revenue generation capability and its market coverage over its competitors in respective industry. Increase in satisfaction level of customers As discussed above, that the customers are the king of market. This phrase is being repeated time to time by each and every organization. In todays competitive business world, this phrase actually positions true. The organization that has maximum customer satisfaction level has more chances for growth and success. The reason behind this is that if a firm measures its own customer satisfaction then it may assist it in optimally changing operations and marketing strategy. Customer satisfaction is the key for retaining the customers (Mahadevan, 2009). For achieving increased customer satisfaction level, it is essential to consider the needs and expectations of customers. If an organization manufactures and designs the products and services by considering the requirements and demands of customers, then it will provide them satisfaction. If the customer satisfaction level will be high, then it will enhance the repeat intention of customers to purchase the products from similar organizatio n. In addition, it will increase the brand loyalty of customers, which in-turn will hike the goodwill of company. Thus, customer satisfaction level is an important factor that is very beneficial for the growth and success of organization (Mangan, John, and Lalwani, 2016). BHP Billiton should emphasize on achieving maximum customers satisfaction level by considering their demands and needs. It will enhance the sales of company that will enhance the revenues and profitability of BHP Billiton. Increase in goodwill and brand equity Brand equity and good will are two major outcomes, which each and every firm wants to attain in its lifecycle. The firms make efforts to attain these both factors. Brand equity is regarded as an intangible asset that is determined by the perception of customers towards the brand and its products (McFarlane, 2014). A company can attain positive brand equity when its customers are ready to pay more for its products with well-identified brand name. Furthermore, goodwill is another intangible asset that includes value of company but it cannot be valued and recognized. Generally, goodwill is related to the acquisition of business. Good will and brand equity, both plays an important role in establishing brand image of an organization (Netessine Christopher, 2009). As mentioned in the above paragraph, it can be stated that there is a direct relationship among satisfaction level of customers and good will and brand equity of an organization. If the customer satisfaction will be high, good will and brand equity will be more than its competitors (Silva, 2005). BHP Billiton is a well-established organization in mining and petroleum industry and has a better goodwill and brand equity in the market. A higher goodwill indicates the strength of business organization and a strong business entity is considered to be more effective and successful. Resource Management Resource management is the effective and efficient management of resources of organization, when they are required. There are different resources, which are included in the category of organizational resources, like; human resources, financial resources, information technology resources, production resources, inventory etc. The resources are significant modes that can be used by an organization for generating revenues (Smith and Offodile, 2014). BHP Billiton is the international organization that possesses variety of resources and these resources are sectioned in different categories, for example, intangible and tangible resources. This is the major segmentation for a company that can be very beneficial for adopting and implementing different approaches and strategies of resource management. All of these resources are reflected as very important for organization and are accountable for the success and growth of business and its operations (Steenkamp, 2017). Resource management includ es the implementation of different methods and strategies that will make the organization able to optimally utilize the organizational resources. BHP Billiton has the major resources like; financial resources, human resources, information technology etc. Financial resources are the most important resources, which play an important role in the growth and success of organization. An organization can find out its profitability and revenue generation by looking at its financial resources. These resources make the company able to make more investment on best and modern promotional platforms and modes that will increase awareness of products and services among the population in the market. By utilizing financial resources, the organization will have ability to recruit the expertise and potential team that will serve the customers at their maximum extent (Swink, Melnyk, Cooper and Hartley, 2014). An organization with better financial stability will be able to buy a better quality of raw materials and finally it will assist the manufacturers in offer finished goods with high quality. Apart from this, human resources are other resources which are used as one of the major factors in order to manage resources. Human resources are the people, who are working with organization for attaining the goals and objectives of organization. Human resource management is the process of managing the people that right people are working on right position in order to achieve the organizational objectives. This process will serve the business of organization with the results, like; achievement of desired targets, enhancement of good will and brand equity. These resources are the most valuable resources of an organization and they are accountable for the implementation of business operations and strategies. If BHP Billiton will have well-organized human resources and workforce, then it will able to gain a higher competitive advantage over its existing competitors in Australian industry (Wynn, Turner, Banik and Duckworth, 2017). Goodwill and brand equity of an organization are the int angible resources, which need to be managed for attaining profits in the competitive business environment. These resources of an organization can be managed by delivery best quality products to the customers, so that they can achieve maximum customer level. Good will enables the organization in attracting more investors, who want to invest their funds in the company. It will attract more customers towards organizational products and services. Thus, the resource management at BHP Billiton can be reflected as very responsible and relevant constraints, which adds growth and success to the organization. Conclusion From the above analysis, it can be concluded that operation management is an aspect that should be considered a significant concept in order to achieve success and growth of an organization. The above report has been emphasized on the organization, i.e. BHP Billiton that deals in different business and operations like; metal, mining and petroleum. The organization is well-established in Australian industry. The report has included different issues, which may impact the success of chosen organization, like; changes in customer expectations, job design, quality management, globalization, global manufacturing. These challenges may impact the business operations of organization in the future. The organization needs to develop effective strategies to deal with these issues in todays competitive business environment. The next section of the report includes three areas of operation management which are very much important for the success of organization. There are various operations, from which three are chosen for this discussion, i.e. goods and service design, supply chain design and resource management. These areas off operations management contribute to the development and success of the business organization. Thus, the operations of BHP Billiton are also affected by these areas of operation management process. The Organization should develop some processes and strategies to handle all the processes of operations management. References Aaker, D.A. and Biel, A., 2013.Brand equity advertising: advertising's role in building strong brands. Psychology Press. Anderson, M.A., Anderson, E.J. and Parker, G., 2013.Operations management for dummies. John Wiley Sons. Aviv, Y., Lariviere, M. Terwiesch, C. 2009, "Operations management", Management Science Beardwell, J. and Thompson, A., 2014.Human resource management: a contemporary approach. Pearson Education. BHP, 2017, Our Approach, Retrieved from https://www.bhp.com/. 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